Services P.Peugeot is committed to providing exceptional customer care to all P.Peugeot Watch customers. We look forward to assisting you with any questions or services needs that may arise.   Most answers to commonly asked questions can be found in the section below. If you are unable find the information you are searching for, or would like to speak to one of our customer service representatives, please call: P.Peugeot Customer Service Center: 718-492-6006 Monday-Friday 9am to 5pm EST. Or you may reach us via e-mail at wservice@vivatime.com. Questions & Answers My warranty Watch repair Watch sizing Care and maintenance Instruction Booklets Can't find the watch I want Repair parts price list Watch vocabulary and terms Mailing and packing instructions   WARRANTY WHAT DOES MY WARRANTY COVER? P.Peugeot watches are backed by a limited lifetime warranty against defects to the working mechanism (movement).  Watches with defects or problems to the working mechanism will be repaired or replaced free of charge.  P.Peugeot will replace the battery free for the lifetime of the watch. Send the watch along with $8.95 Shipping and Handling (this is not a repair fee and no other charges will be incurred.) Be sure to send it properly packaged and insured. The warranty excludes damage caused by water unless the watch is marked "water resistant."  It is strongly recommended that you avoid water contact on non-water resistant models. -Do not wear your watch in the shower or while swimming. -Do not wear your watch in a sauna, steam room, whirlpool or hot tub. -Do not leave your watch in a damp bathroom or locker room. WATCH REPAIR WHAT SHOULD I DO IF MY WATCH NEEDS REPAIR? The following is a checklist of things to do before sending in your watch for repair. Fully describe the problem/s you are having with the watch. Be sure to include your name, address and daytime phone number in the package. Be sure to include $8.95 shipping and handling along with the cost of parts if any.  (See repair parts price list.)  NYS Residents add applicable sale tax. Always insure the package for the full value of the watch in case of loss in transit.  This also makes tracking possible. *Properly pack your watch to protect against possible damage in transit. HOW LONG WILL IT TAKE TO GET MY WATCH BACK? Your watch will be returned within 10 business days from day of receipt.  Please be sure to include proper payment to avoid delay.  Please send a check or money order payable to Peugeot.  DO NOT SEND CASH. DO YOU ACCEPT CREDIT CARD PAYMENTS FOR REPAIR SERVICES? Yes, we accept most major credit cards as well as a check or money order. WATCH SIZING: CAN I ORDER MORE LINKS AND HAVE THEM ADDED TO MY WATCH? This is a service we are happy to provide our customers.  There is a $3.00 for each additional link.  Be sure to specify how many links you would like added to your watch along with name, address and daytime phone number.  Always *properly pack and insure your watch.    CAN I HAVE LINKS REMOVED FROM MY WATCH? We will be happy to remove links from your watch free of charge.  Send us your watch along with how many links you would like removed.  Please be sure to include name, address, daytime phone number and $8.95 for shipping and handling.  Be sure to *properly pack and insure your watch when shipping. MAILING AND PACKING INSTRUCTIONS When sending your watch to the Service Center: 1. Include a letter with specific details about the problem/s with your watch. 2. Enclose your name, address, and daytime phone number. 3. Pack your watch securely in padded wrapping material (i.e. bubble wrap.)  This will protect against shock and damage during shipping. 4. Be sure to insure your package for the full value of the item/s being shipped for service. 5. DO NOT ship the watch in the gift box your watch came in.  The gift box adds expense and weight to the package and may not be returned CARE & MAINTENANCE OF MY PEUGEOT WATCH To maximize the life and enjoyment of your Peugeot watch you should take care to avoid dust, moisture and shock to the watch. For any servicing or repairs to the watch always use the Peugeot service center or a reputable Jeweler.  They are professionally trained to repair and/or make adjustments to your timepiece. INSTRUCTION BOOKLETS: CAN YOU SEND ME AN INSTRUCTION BOOKLET FOR MY WATCH? We will be happy to provide you with an instruction booklet for you watch.  Simply provide us with the style number of the watch and a complete mailing address. For Multi-function watch with 2 crowns click here. For Multi-function watch with 1 crown click here. I CAN'T FIND PEUGEOT WATCH I WANT IN STORES. CAN I ORDER IT DIRECTLY? If you know the model number of the watch we will try to locate a store in your area that carries it.  If there is not one, we will be happy to ship you directly.  We will even try to locate past season's styles. Please call us at 800-223-5133 or e-mail us at info@vivatime.com and we will do our best to accommodate you. * See packing and mailing instructions. REPAIR PARTS PRICE LIST   BATTERY: FREE STEM & CROWN: $4.00 CASE & CRYSTAL: $10.00 BEZEL: $4.00 DIAL & HANDS $4.00 LEATHER BAND: $10.95 METAL BRACELET: $14.95 ADDITIONAL LINKS:     $3.00 ea. WATCH VOCABULARY AND TERMS Bezel The rim around the face of the watch that secures to the case.  Maybe decorated with crystals or special markings. Calendar A Sub-dial or window that may be magnified which display the day, month and/or year. Chronograph A chronograph watch that contains a "stopwatch" that can be started and stopped to time an event. Crown The tiny knob on the winding stem used to set the time and possibly the day/date function. Crystal The glass or transparent cover which protects the watch dial. Dial The surface protected by the crystal, the plane where the time is displayed.  It is commonly referred to as the face of the watch. Lugs Extensions from either end of the case or bezel that fasten to the strap or bracelet. Moon Phase A window on the face of the watch that shows the current phase of the moon. Quarts Movement A watch movement that works from the consistent vibrations of a quartz crystal.  There is no need to wind a quartz watch. Water Resistant A water-resistant watch can withstand water pressure up to a determined depth.  These watches can be worn in the shower or during casual swimming, but is not recommended for serious diving. Magnetism A strong magnetic field can affect the time keeping and may even cause the watch to stop.  Be aware that hematite stones have this magnetic force. Link The connecting segments that make up the bracelet of the watch. ATM Stands for Atmospheric Pressure.  1 ATM=30 feet in depth.  P.Peugeot Watches 140 58th St #7F Brooklyn, NY 11220 Join Our mailing list for updates, new site features and new products!