FAQ's

Peugeot is committed to providing exceptional customer care to all Peugeot Watch customers. We look forward to assisting you with any questions or services needs that may arise. Most answers to commonly asked questions can be found in the section below. If you are unable find the information you are searching for, please email us at wservice@vivatime.com

 

What should I do if my watch needs repair?

Should you need service or repair to your Peugeot watch, please contact our service center via email at wservice@vivatime.com. One of our service center representatives will go over with you the steps to take to insure you receive proper care for your Peugeot timepiece. Be sure to include $9.95 to cover S&H along with the cost of parts if any. NYS Residents must add applicable sale tax.

How long will it take to get my watch back after sending it in for repair?

Please allow 5-7 business days for your Peugeot watch to be serviced and sent back out to you. You may call our service center at any time for updates on your repair.

How do you take payments for repairs, service, and S&H charges?

We accept all major credit cards, checks, and money orders. DO NOT SEND CASH!! Please make checks and money orders payable to:

VIVA WATCH SERVICE CENTER
140 58th St.
Unit 7F
Brooklyn, NY 11220

How do I take care of and maintain my Peugeot watch?

To maximize the life and enjoyment of your Peugeot watch you should take care to avoid dust, moisture and shock to the watch. For any servicing or repairs to the watch always use the Peugeot service center. They are professionally trained to repair and/or make adjustments to your timepiece. Please note that any service to the working mechanism of your watch done outside of our service center will result in a VOID OF YOUR WARRANTY.

I can't find the Peugeot watch I want in stores and it is not on your website. Can I order it directly?

If you know the model number to your watch we can check if it is still available. If you do not know your model number we will do our best to find it based on your description. You can email a picture or the watch as well if you have that available.